Shipping policy

Thank you for shopping with us. We are committed to delivering your order quickly and efficiently.

Processing Times

All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive a notification when your order has been shipped.

Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

Australia: 2–7 business days
New Zealand: 5–10 business days
International: 7–21 business days

Please note that delivery times are estimates and may vary due to carrier delays, customs processing, or other factors beyond our control.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email so you can monitor your package's progress.

Shipping Delays

While we strive to meet all delivery estimates, delays may occasionally occur due to high order volumes, weather conditions, or courier disruptions. We appreciate your patience and understanding.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Lost or Damaged Packages

If your package is lost, damaged, or arrives in unsatisfactory condition, please contact us within 7 days of delivery. We will work with the shipping carrier to resolve the issue as quickly as possible.

International Orders

International customers may be responsible for customs duties, taxes, and import fees imposed by their country. These charges are not included in the purchase price or shipping cost.